FAQ: Frequently asked questions
You ask, we answer!
WILL MY PERSONAL DATA SUCH AS NAME, ADDRESS, PHONE NUMBER, OR EMAIL ADDRESS BE PASSED ON TO THIRD PARTIES?
You can call us and cancel your tickets on the phone. The phone numbers can be found here. Please understand that we will have to charge you for partial trip costs depending on the time of cancellation. All additional information can be found in our General Conditions of Carriage.
WE WOULD LIKE TO WAIT AND SEE WHAT THE WEATHER IS LIKE TOMORROW ─ DO WE NEED TO BUY TICKETS IN ADVANCE?
Of course you are welcome to join our trips completely spontaneously. However, you'll be on the safe side if you purchase your tickets 1-2 days before the tour. Unfortunately, there is a limited availability for certain tours, so we would advise you to purchase tickets in advance. You can find an overview of all of our ticket offices on our map. You can of course also book trips directly on this page.
At ticket counters, we accept cash, credit card (Visa, Mastercard), debit card with PIN (not at all ticket offices), or our voucher codes. At the counters in List and Hörnum, you can also pay with American Express.
Online, you can also pay by credit card (Visa, Mastercard), Paypal, or with a voucher code. All input is made with an encrypted connection!
Nearly all of our trips can be booked online. After booking, you will receive a download link with which you can download your online ticket. Additionally, the PDF document and a file with a QR code (e-ticket) will be sent to you by email. With the convenient and environmentally friendly e-ticket, you can board the ship without the need for a paper ticket! Simply show the QR code on your smartphone or tablet when boarding – without the annoyance of printing.
You can of course also print your online ticket (PDF document) beforehand and bring it along. Important note: Unfortunately, we currently cannot offer "On board without paper" for combination tickets (incl. services from other providers). These tickets must always be printed.
Yes, you of course have the option of purchasing a gift voucher for our voyages!
You can comfortably order your vouchers online on our website. Vouchers can be purchased for any desired amount and redeemed for all of our tours.
Persons accompanying severely disabled individuals travel for free on all of our ships. They must show proof of authorization as an accompanying person in the disabled person's pass. If catering services are including in the ticket price, the accompanying person must pay for these separately.
This regulation does not apply for combination tickets. Tickets with an accompanying person cannot be purchased online.
Since we are a private company and do not receive funding, we are unfortunately unable to offer any other discounts. We try to keep our prices at a level that is affordable for everyone.
Generally, wheelchairs can be brought on board (for free) on all ships, but please note that the person and the wheelchair must be separately transported across the gangway. Please contact us beforehand – on site, our crew is happy to assist with boarding and alighting. It is unfortunately not possible to bring electric wheelchairs (scooters).
WE ARE A TRAVEL GROUP – DO WE NEED TO REGISTER BEFOREHAND OR IS THERE A GROUP DISCOUNT? DO YOU OFFER FREE PLACES FOR OUR BUS DRIVER OR TOUR GUIDE?
You can of course spontaneously join our tours with your group (with the exception of the restaurant ships "Freya" and "Princess"). However, it would be best to give us a call beforehand and let us know when and with how many people you want to take the ship tour.
This way, you can avoid long waiting times in front of the ships in the summer, and you can also find out whether there are enough available places.
Prior registration is always more convenient for a travel group, because we would of course like to reserve space for you on the ship. For groups of 20 people or more, our cheap group conditions apply, and depending on the tour/group size, we can provide free places. Have a look at our group offer area for more details and your contact person.
We cannot give a generally applicable answer for this. Most of our ships offer additional space for a limited number of bicycles. If you would like to bring your bicycle, please book your ticket early!
Please note that if you have booked a bus transfer with the coach (e.g. for "Princess" and the paddle steamer "Freya"), it is not possible to bring a bicycle on the bus.
Dogs can easily be brought along, with a few limitations (paddle steamer "Freya" & "Princess" on request). If you have a large dog, it must be muzzled. We charge a fee between €3.00 and €3.50 for a dog.
If you have booked a combined ship/bus trip, dogs are not allowed on the bus! Dogs are generally permitted on coaches (e.g. the Sylter Verkehrsgesellschaft). Please note that entry requirements for foreign countries require a vaccination certificate.